FAQ

In Hong Kong, shirt and suit orders can be completed in 1-2 weeks. For China, US and Philippines, both shirt and suit orders will take between 3-5 weeks.
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Your shirts and suits will be made in our own factory where we control all aspects of production.
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It is important to launder your shirts properly to prolong their lifespan. For best results, wash your shirts at home.

First, pre-treat all stained areas with stain removal detergent and a soft toothbrush. Wet affected spots, such as the inside of the collar band, cuff and underarm, and slowly work in the detergent till you see soap bubbles. For tougher stains, soak affected area in warm water overnight before washing. The Laundress carries a great stain solution that is both effective and eco-friendly, you can find it on their website here.

Second, hand-wash your shirts, or use the washing machine on the gentle cycle. Use Warm water for white shirts, and cold water for color shirts. Be sure to unbutton all buttons, take out collar stays and turn the shirt inside-out to protect the buttons from the steel drum.

Third, if possible, hang dry your shirt till slightly damp then iron. If not, tumble-dry with no heat until slightly damp. Use the “cotton” heat setting and do not use the “steam burst”. Instead, have a spray bottle ready to re-dampen spots where you may have pressed in a crease.

When ironing, be sure to stretch out the collars and cuffs while still damp. Press lightly at the collar tips and cuff edges, as hard pressure will increase fraying.

If you do take your shirts out for commercial laundry, be sure to instruct them to use light, or no starch. Many commercial cleaners do not hand-iron shirt collars and as a result, collars will begin to pucker and crease at the band. Heavy starch can further set-in creases at the collar, as well as the cuffs, which in turn will cause these two parts to seemingly shrink by ½” – 1”. Also, with heavy starch, you also will not be able to feel the difference between a 100s yarn count shirt, and a 200s yarn count shirt.
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It is not necessary to make an appointment when visiting the shops. We schedule appointment during our twice yearly Europe visits and it is best to contact us as soon as possible as spaces are limited.
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Holland & Sherry, Scabal, and Zegna produce several travel fabrics with anti-wrinkle properties that are ideal for businessmen and frequent flyers. Clothing made from these travel fabrics hold their shape beautifully, resisting and shedding wrinkles and creases quickly without needing a press. Holland & Sherry's Crispaire is a good example of a travel fabric.
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10 years after the client's last order.
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For bespoke service, all of our fabrics are pre-shrunk before cutting to minimize shrinkage. The body, shoulder and sleeves of the shirt should, at most, shrink by less than 1%. As for the collars and cuffs, since the lining cannot be pre-shrunk, we build the shrinkage into your measurements. Collar and cuff shrinkage will stabilize after 2-3 washes.
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Suit and shirt orders can be expedited, but the actual expedited delivery date will depend on our current production volume. Please ask your store assistant or call our Customer Service hotline about our current ability to accept an expedited order. There is no additional surcharge for expediting an order.
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Bespoke, the pinnacle of a man's wardrobe, is a creative collaboration between client and tailor, taking into account your measurements, posture, lifestyle and habits to create a one-of-a-kind garment that will only fit you. Bespoke puts the reigns in your hands, offering a wealth of options from lapels, pockets, fabrics, linings and more to create something that helps you look your best while being distinctively unique.
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We offer non-iron pure cotton shirting fabrics, but please note that non-iron does not mean that these fabrics will not wrinkle at all. We do not offer the most wrinkle resistant non-iron fabrics as many of these contain synthetics or are heavily chemically-treated and may cause skin irritation.
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During your visit you will meet our store staff who will help you select your cloth and trimmings and discuss the style of shirt and/or suit that you would like. He will then take your measurements and give you an approximate date to return for fittings or to pickup the finished clothes.
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Our standard shirt buttons are Australian Mother of Pearl.
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It is a common misconception that suits and sport jackets made out of fine suiting fabrics are flimsy and aren't warm-wearing, but this is purely a misconception. While suits made from high Super count wool fabrics may appear thin, their insulation capability is often superior to that of thicker materials as a result of a denser weave. Additionally, bespoke suits also contain full floating canvases and lining, so they do not turn out too thin.
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2-ply yarns are when 2 single yarns are twisted together to create 1 yarn. Fabrics woven with 2-ply yarns will have much more body, be more resistant to pilling and therefore, will last longer.
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We have a number of examples of our tailoring at our Bespoke shop that you are very welcome to try on and inspect.
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Bespoke is a term used to describe clothing that is custom-made for you. You have full control over the fabric, fit and styling of a garment, and the bespoke process will also take into account your distinct body size, proportion and posture. An individual pattern will be made to reflect your body and your style choices.
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Shirts may shrink primarily due to material shrinkage. The estimated shrinkage for our cotton shirting fabrics is less than 2%, while our linen shirting fabrics are pre-shrunk to minimize post-wash shrinkage.
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We carry over 3,500 of the finest shirting fabrics that are produced by the world's most demanding mills, including the likes of Alumo, Albini, Thomas Mason, David & John Anderson, Monti, S.I.C. Tess, Ermenegildo Zegna and Loro Piana.

For suiting fabrics, we carry a wide array of woolen and worsted fabrics ranging from linens to wool suitings to cashmere. Our clothing fabrics are from a handful of top quality mills, including the likes of Loro Piana, Ermenegildo Zegna, Scabal, Holland & Sherry, Harrisons, H. Lesser and Sons, Drapers, Vitale Barberis Canonico and more.
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We do offer these services for garments that we have made, please inquire with our staff for more details.
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The belief that a higher Super count is better is a typical misconception that we suggest is best not to obsess over. Super 120s fabric already satisfies the needs of most people, offering a great balance of fineness and durability. Of fabrics of the same weight, the fabric with a higher Super count would contain more wool in a denser weave, making it more soft and supple. Of fabrics of the same Super S number, the heavier fabric would contain more wool, making it thicker or more densely woven.
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We offer ultra-fine shirting fabrics between 80s to 300s yarn count qualities.
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Suit and Sport Jacket button choices include horn, corozo, resin and metal blazer buttons. Please note that certain copper buttons may require an additional surcharge.
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Yarn count is a unit of measurement that determines the length of yarn that can be spun from 1 pound of cotton. A single 1s count is equal to 840 yards derived from 1 pound of cotton. Therefore, a 100s count cotton yarn is equal to 84,000 yards from 1 pound of cotton. As you can imagine, high count yarns (100s and above) are extremely fine, and when they are woven into shirting material, the resulting fabric is unbelievably soft and smooth.
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