COVID-19 Response

  • Hong Kong SAR, China  
  • USA

Ascot Chang Hong Kong COVID-19 Protocols

in store

  • All staff are required to wear facemasks
  • All staff must have temperature checked every day, and maintain a body temperature of 37.50c or below
  • All staff are required to hand wash or hand sanitise before and after serving each customer
  • Measuring tapes are sanitised using alcohol sanitizer after every use
  • Wiping of tables and chairs using disinfectant after serving each customer
  • Daily cleaning of floors with disinfectant solution
  • Entrance mat to be disinfected with 1:99 bleach solution at least 3 times a day
  • All staff are required to stay in HK with no travel abroad until further notice.

in store updated 2020/03/25

  • All clients and guests will be required to take a temperature check before entering our stores. Hand sanitizer will also be provided for use. Regrettably, we will not be able to serve anyone with a temperature over 37.5c , nor anyone who may be showing possible COVID-19 symptoms.
  • While we love to see a familiar face, we kindly ask all clients and guests to wear a facemask while inside our stores. Facemasks can be provided on request, at our discretion.
  • For clients who have recently traveled outside of Hong Kong in the last 14 days, or have been in close contact with a recent traveler, we would be grateful if we could serve you remotely via email, phone or whatsapp. Contact us to receive fabric samples in the mail, and we offer free local shipping on all orders till May 31st, 2020
  • Ascot Chang Co. Ltd. reserves the right, at the store manager’s discretion, to decline guests for the safety of other customers and staff.

in our workshop and office

  • All staff are required to wear facemasks 
  • All staff must have temperature checked every day, and maintain a body temperature of 37.50c or below
  • All staff are required to hand wash or hand sanitize after every trip outside the premises
  • Daily cleaning of surfaces, floors, entrance mats, door handles, and tabletops with 1:99 diluted bleach solution
  • Twice daily cleaning of toilets with 1:99 diluted bleach solution
  • Office staff to work from home as much as possible to minimize infection risk
  • Workshop staff have adjusted working hours (8AM - 5PM) to avoid rush hour on public transportation
  • All staff received instructions on proper hand washing techniques and proper use of facemasks
  • All staff are required to stay in HK with no travel abroad until further notice

We hope that the introduction of these measures offers peace of mind to those who plan on visiting us during this time. We are doing everything possible to ensure your safety and we hope that we will see the end of this outbreak very soon!


We welcome questions, concerns or suggestions on how we can do even better. Please email us at customerservice@ascotchang.com

Ascot Chang USA COVID-19 Response

As one of our valued customers, I wanted to take a moment to reach out to you on behalf of the entire Ascot Chang family.


First and foremost, I would like to reassure you that our utmost priority has always been to ensure a healthy and safe shopping environment for all our customers and staff, at all times. Our hygiene protocols have been reviewed and adapted to the current situation.


Due to the current COVID-19 situation, from March 19th onwards, we will be closing our USA stores temporarily until further notice. As we join the social distancing effort to curb the spread of this virus, we are optimistic that our collective efforts will ensure a healthy, confident future together


During this time, for urgent enquiries, please contact us at either:

ny@ascotchang.com | +1-347-988-4236

la@ascotchang.com | +1-323-828-9488


Our associates will be on standby for any customer service needs and can make flexible arrangements accordingly.


For anyone who would like to see fabric swatches while at home, please let us know your preferences via email, and we will arrange a selection for you.


In addition, while buying clothes will certainly be the last thing on your mind right now, for your convenience, we would like to offer free shipping on all orders from today till May 31st, 2020.


In regards to our homebase of Hong Kong, we have slowed the initial outbreak after approximately 6 weeks of moderate social distancing. Since February, our Hong Kong workshop has implemented diligent and frequent sanitary measures to ensure a healthy and safe environment for our customers and associates. Click here to find out more about our Hong Kong response.


On behalf of the Ascot Chang family, thank you again for your loyalty, and we look forward to seeing you soon when all this is over.


Sincerely,


Tony Chang, CEO